Fitted Towels Shipping Policy

Last Updated: November 4, 2026

At Fitted Towels, we are committed to providing a reliable, transparent, and convenient online shopping experience. We take pride in offering premium Turkish cotton towels and want every order to arrive safely and efficiently.

Fitted Towels is an online retail brand operated by Fitted Enterprises Inc., with business operations based in Burlingame, California.

Order Processing

Orders are processed within 2–5 business days, excluding weekends and federal holidays, after order confirmation.

Once your order has shipped, you will receive an email containing shipping confirmation and tracking information.

During busy shopping seasons, holidays, severe weather, or carrier disruptions, processing and delivery may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

Domestic Shipping Rates

Fitted Towels offers shipping to eligible addresses within the United States.

Shipping charges are calculated and displayed at checkout based on your order and delivery destination.

Free Standard Shipping

Qualifying orders may receive free standard shipping when a free-shipping offer is available. Any applicable minimum purchase requirement will be displayed before checkout is completed.

All applicable shipping charges are disclosed before the customer submits payment.

Delivery Estimates

Available shipping services and estimated delivery times are provided at checkout when available.

Please note:

• Order processing normally takes 2–5 business days.

• Shipping transit time begins after the order has been dispatched.

• Delivery times depend on the destination and selected shipping service.

• Carrier delivery estimates are not guaranteed.

International Shipping

International shipping is available only where supported by our checkout.

Customers can review available shipping destinations, charges, and delivery options before completing a purchase.

Shipment Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Please allow up to 48 hours for tracking information to become available in the carrier's system.

Delayed, Lost, or Missing Packages

If your shipment is delayed, appears lost, or is marked delivered but has not been received, please contact our customer support team.

Email: info@fittedtowels.com

Include your name, order number, and tracking number, if available.

We will assist you in reviewing your shipment status and contacting the carrier when appropriate.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@fittedtowels.com.

Include your order number, a description of the issue, and photographs when available.

We will review the issue and arrange an appropriate resolution, including a replacement or refund when applicable.

Returns and Refunds

Fitted Towels offers a 30-day return policy for eligible purchases.

Return eligibility, return shipping costs, refund processing times, and instructions are explained in our published Return and Refund Policy.

Please review:

https://www.fittedtowels.com/policies/refund-policy

Business Information and Customer Support

Fitted Towels
Operated by Fitted Enterprises Inc.

Warehouse / Design Center and Business Address:
1400 Marsten Road
Burlingame, CA 94010
United States

Customer Service Email: info@fittedtowels.com

Phone: (650) 772-6559

Website: www.fittedtowels.com

Fitted Towels primarily operates as an online retailer. The warehouse/design center is not currently open for public retail shopping or customer pickup.

For questions about products, shipping, delivery, returns, or refunds, please contact our customer support team.

Thank you for choosing Fitted Towels. We appreciate your business!